FABRICS AND CARE
WHAT FABRICS TO YOU USE?We only make use of natural fabrics. One of our core values is that we do not use synthetic fibres. We make use of linen, cotton, bamboo, tencel, hemp, wool and rayon. We are constantly on the lookout for more sustainable fabrics that are available in South Africa.
WHY DO YOU NOT USE SYNTHETIC FIBRES?Most chemical fibres are petroleum based, which means they come from non-renewable resources and essentially have the same environmental impact as plastic. They are much cheaper to produce than natural fibers, but their true cost is far greater. One piece of clothing can release 700 00 fibers in a single wash. Once our clothes reach a washing machine, the synthetic fibres release tiny micro fibres. These are essentially microscopic pieces of plastic, just like the micro-beads you find in cosmetics. Every time you run your washing machine, hundreds and thousands of micro fibres are flushed down the drain. Many reach beaches and oceans where they remain for hundreds of years. Swallowed by fish and other sea-life, microplastics travel up the food chain, where they end up on our plates and are slowly becoming part of and negatively affecting our entire ecosystem and survival. Polyester, spandex, nylon take 20-200 years to decompose. Nylon production releases nitrous oxide, a greenhouse gas that is 300 times more environmentally damaging than co2.
HOW DO I WASH AND CARE FOR MY ITEMS?When on the item you are interested in purchasing, you will find an ‘additional information’ tab. Here you can see the care instructions for the specific garment. General rule of thumb with caring for an item made up of natural fabric: cold hand wash. Do not bleach. Do not Tumble dry. Wash separately. Cool iron preferably on reverse For more information on our fabrics.
ARE YOU ABLE TO CUSTOMIZE AN ITEM FOR ME?Regrettably our production method does not allow for custom sizes or styles. Unfortunately, our team is just too small.
WHY DOES MY GARMENT HAVE A FABRIC FLAW?Natural fabrics are made up of natural fibres and sometimes another fibre or a fibres of a slightly different colour or texture get woven into the fabric during the weaving process. We take great care to ensure our garments do not have these flaws but sometimes it happens and it is a part of what makes the garment special.
DO THE PRICES SHOWN INCLUDE VAT?Yes, the item prices include VAT.
PURCHASING & NEWSLETTER
IS THERE A SIZE GUIDE?Yes, you can consult it here. If you are still not sure, do not hesitate to contact to our customer care department at firstname.lastname@example.org. A member of our team will be happy to help you with sizing.
WHAT IF THE PRODUCT I WANT IS SOLD OUT?If an item is sold out, depending on the success of a style, we will try to restock it as soon as possible. You can also subscribe to a waiting list for the style/product and an email will be sent to you as soon as its back in stock. Subscribe to our facebook page or follow us on instagram to find out or send an email to our customer care department at email@example.com. If we are not able to restock, the item will be removed from the website. You can also contact a stockist near you to check if they sell the item you are looking for. You can find the list of our stockists here. If there is no stockist near you, you can send an email to firstname.lastname@example.org , our team will try to source this item for you should it be available.
HOW DO I BUY A GIFT CARD?Simply select any of the given amounts for your gift card and add to your cart just like you would do with any other product. Check out and make the payment. Once we have received the payment for the gift card you purchased, an email will be sent to you with the gift card voucher number. Buy a gift card now
HOW DO I SIGN UP TO THE NEWSLETTER?To subscribe to the newsletter, you can either enter your email address into the bottom right block of the home page or by clicking here. Simply fill in your information and confirm.
WHAT DOES SUBSCRIBING TO YOUR NEWSLETTER MEAN FOR ME?When you subscribe to our newsletter, you will be informed of the arrival of our latest collection & events. You will also receive offers exclusive to our subscribers such as invitations to pre-sales and private promotions. We make a point not to send more than 10 to 12 emails a year to our subscribers.
I NO LONGER WISH TO RECEIVE THE NEWSLETTERTo stop receiving our newsletter, you can click on the unsubscribe link at the bottom of your latest email. Alternatively you can request to be removed via our contact form.
WHAT METHODS OF PAYMENT ARE ACCEPTED?We have a couple of payment options available when you check out. You can use our Payfast or Paygate interface to pay with your credit/debit card, Paypal for instant eft payments. You can also pay using Snapscan. Unfortunately, payments by postal order, cheque, or administrative payment order are not accepted.
CAN I PLACE AN ORDER AND PAY ONLY WHEN COLLECTING OR ON DELIVERY?
Unfortunately not. All orders must be placed and paid for online before an order can be processed.
IS PAYMENT SECURE?
Yes, payment is 100% secure. Transactions carried out on www.sittingpretty.co.za are secured by our partners, Payfast, Paygate and Snapscan payment system. Our partners use extended validation SSL with 256-bit encryption, the highest, level of encryption currently available. 3D secure is also in place for all credit card transactions. If you would like more information regarding security, please visit the Payfast website: www.payfast.co.za
WILL MY CARD DETAILS BE RETAINED?Absolutely no card details are stored on our website. Your card details are entered directly onto the secure server hosted by our technical and financial partner, Payfast.
HOW DO I GET AN INVOICE FOR MY ORDER?When your order has been shipped, you will receive an email with your invoice. You can also access your invoice from your account dashboard. Click on the relevant order and look below the list of items included in the order for the “print invoice”.
HAVE YOU RECEIVED MY PAYMENT?As soon as we receive your payment we will send you an email to confirm that your payment has been processed and that all is in order.
I LOST CONNECTION WHILE TRYING TO PAY AND I'M NOT SURE IF MY PAYMENT WAS SUCCESSFUL?If your payment was successful, you will receive and email confirming your payment.
DELIVERY WITHIN SOUTH AFRICA
Shipping is free when you spend more than R950, for any orders under this amount there is a flat fee of R100. This is a door to door service with Fedex.
If your order is placed in South Africa but you require it to be shipped internationally, there will be an additional fee of R650.
PLACE OF DELIVERY
Please note we do not ship to P.O boxes. Our couriers will need a signature to deliver. This is a door to door service.
DELIVERY TIMES AND DELAYS
We process orders from 08h00 – 13h00 on weekdays. Delivery will take place within 2-7 working days after receiving payment depending on your location. For outlying and regional areas, for example Kakamas or Hermanus, your delivery might take a few days longer. Usually not longer than an extra 3 working days.
International shipping is free on all orders above US$120, for any orders under this amount there will be a flat fee of US$20.
Duties and Taxes: The price does not include duties and taxes for international orders.
Please note we do not ship to P.O boxes. Our couriers are door to door and will need a signature to deliver. This is with DHL express service and usually takes between 3 and 8 working days from the fulfilment date.
*Countries we ship to include:
Africa: South Africa, Nigeria, Kenya, Namibia, Botswana, Zambia
Europe: All EU States
South America: Argentina, Brazil
DELIVERY TIME AND DELAYS
We process orders from 08h00 – 13h00 on weekdays. Delivery takes approximately 3-8 business days worldwide, sent with DHL express service.
A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier.
It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged. Such complaints and claims must be brought to the attention of sitting pretty by emailing our customer care service at email@example.com (Monday to Friday, 08:00 to 16:00).
DHL will send you an email with a tracking number and your order can be tracked on their website. If you require assistance please send an email to firstname.lastname@example.org.
If the parcel is found, it will be sent to the specified delivery address by the usual procedure, as set out in the delivery clause.
If a parcel is declared lost, sitting pretty will notify the buyer and reimburse the buyer for the lost parcel (to the amount of the product purchase price and any relevant delivery fee).
RETURNS & REFUNDS
HOW WILL I RECEIVE MY REFUND?Once the return has been approved, the total amount of the items returned, including vat, will be refunded. For more information read our return/refund policy. If you wish to only return part of your order or if you paid via Snapscan, we will request your banking details via email. If you wish to be refunded in full, you will be refunded via eft or Payfast. Strictly no cash refunds are not possible. Sitting Pretty reserves the right to reject returns sent or communicated beyond the return period limit, or items, which aren’t in the same condition in which they were received.
DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?For orders placed within South Africa returns are free and subject to our return policy (excluding clearance sale or Black Friday sale orders). For orders placed outside of South Africa, the customer is liable for the courier fees as well as duties and taxes incurred upon re-entry of the goods into South Africa, which will be deducted from the refundable amount.
MY ITEM HAS A FAULTSitting Pretty pays particular attention to the quality of its products. However, should you find any fault despite all the quality checks carried out, please inform us of this problem so that we can send you a replacement or a refund. Please follow the returns procedure and state the reason for returning. If we accept the fault, you have the choice of exchanging your item (subject to availability) or a refund.
PROTECTION OF PERSONAL DATA?We collect a certain amount of information that is required for processing orders. All these details are treated with the utmost confidentiality and will never be disclosed to any third parties. You can always modify your personal data by connecting to your account page on our website using your email address and password.