Free Local shipping on orders over R650 |
Free International shipping on orders over $120

FAQ's

DO THE PRICES SHOWN INCLUDE VAT?

Yes, the item prices include VAT.

IS THERE A SIZE GUIDE ?

Yes, you can consult it here. If you are still not sure, do not hesitate to contact to our customer care department at customercare@sittingpretty.co.za.

THE PRODUCT THAT I WANT IS SOLD OUT

If an item is sold out, depending on the success of a style, we will try to restock it as soon as possible. You can also subscribe to a waiting list for the style/product and an email will be sent to you as soon as its back in stock.

Subscribe to our facebook page or to our twitter account to find out or send an email to our customer care department at customercare@sittingpretty.co.za.

If we are not able to restock, the item will be removed from the website.

You can also contact a stockist near you to check if they sell the item you are looking for. You can find the list of our stockists here.

I'VE FORGOTTON MY PASSWORD

If you have forgotten your password, click on the link below to be redirected to the forgotten password form. An email containing your password will be sent to your inbox.

HOW DO I SIGN UP TO THE NEWSLETTER?

To subscribe to the newsletter, you can either enter your email address into the bottom right block of the home page or by clicking here. Simply fill in your information and confirm.

WHAT DOES SUBSCRIBING TO YOUR NEWSLETTER MEAN FOR ME?

When you subscribe to our newsletter, you will be informed of the arrival of our latest collection & events. You will also receive offers exclusive to our subscribers such as invitations to pre-sales and private promotions. We make a point not to send more than 10 to 12 emails a year to our subscribers.

I NO LONGER WISH TO RECEIVE THE NEWSLETTER

To stop receiving our newsletter, you can click on the unsubscribe link at the bottom of your latest email or follow the link below:

WHAT METHODS OF PAYMENT ARE ACCEPTED?

We have a couple of payment options available when you check out. You can use our Payfast or Paygate interface to pay with your credit/debit card,  Paypal or SID for instant EFT payments. Paygate also has the option to pay with Paypal if you do not reside in South-Africa.

PAYGATE

We offer a variety of payment methods through the trusted Paygate interface.

 

    • National (South-Africa)

 

  • Mastercard
  • Visa
  • SID (Instant EFT)

Transactions are verified instantly and will reflect on our account immediately.

    • Forex payments

 

  • Paypal
PAYFAST

You can also make a payment using Payfast.

    • National (South-Africa)

 

  • Mastercard
  • Visa
  • SID (Instant EFT)

Please note that there is strictly no additional charge or fee for using PayFast or Paygate.

SNAPSCAN
EFT BANK TRANSFER

We also accept direct EFT Bank Transfer directly into our bank account if you don’t want to make use of the other payment options.

Our bank details for EFT Bank Transfer payments are:

FIRST NATIONAL BANK
Account name: Sitting Pretty
Account: 62350245108
Branch Code: 201709
Branch Name: Long St
Type: Cheque / Current
Once you have selected EFT as your payment option at the checkout click “order and pay now”. The next page will have all our bank details for you to make the payment. Please use your Order ID as the payment reference. Send proof of payment to info@sittingpretty.co.za. We can only accept official bank generated PDF proof of payment. Unfortunately copied text will not be accepted. Your order will be shipped as soon as the funds have cleared in our account. Please note that depending on the bank, this can take up to 3 working days.

Unfortunately, payments by postal order, cheque, or administrative payment order are not accepted.

 

CAN I PLACE AN ORDER AND PAY ONLY WHEN COLLECTING OR ON DELIVERY?

Unfortunately not. All orders must be placed and paid for online before an order can be processed.

IS PAYMENT SECURE?

Yes, payment is 100% secure. Transactions carried out on www.sittingpretty.co.za are secured by our partnerS, PayFast, PayGate and Snapscan payment system.

Our partners use Extended Validation SSL with 256-bit encryption, the highest, level of encryption currently available. 3D Secure is also in place for all credit card transactions.

If you would like more information regarding security, please visit the Payfast website: www.payfast.co.za

 

WILL MY CARD DETAILS BE RETAINED ?

Absolutely no card details are stored on our website. Your card details are entered directly onto the secure server hosted by our technical and financial partner, PayFast.

HOW DO I GET AN INVOICE FOR MY ORDER?

When your order has been shipped, you will receive an email with your invoice. You can also access your invoice from your Account Dashboard. Click on the relevant order and look below the list of items included in the order for the “Print Invoice” link.

HAVE YOU RECEIVED MY PAYMENT?

As soon as we receive your payment we will send you an email to confirm that your payment has been processed and that all is in order.

I LOST CONNECTION WHILE TRYING TO PAY AND I'M NOT SURE IF MY PAYMENT WAS SUCCESSFUL?

If your payment was successful, you will receive and email confirming your payment.

WHERE DO YOU SHIP TO?

Please note we do not ship to P.O Boxes. Our couriers will need a signature to deliver.

We ship worldwide, meaning we will deliver ANYWHERE on the planet, as long as a valid delivery address and postal code are given.

Local orders will also be delivered to your door or any address that we are given.

DO YOU INCLUDE DUTIES AND TAXES WITHIN THE PRICE QUOTED ON YOUR WEBSITE?

Yes, the price includes duties and taxes for your country.

WHEN WILL I RECEIVE MY ORDER?

For all South-African orders

WE WILL DELIVER WITHIN 2 TO 7 DAYS AFTER RECEIVING PAYMENT DEPENDING ON YOUR LOCATION. For outlying and regional areas such as Kakemas or Hermanus for example, your delivery might take a few days longer. Usually not longer than 3 extra working days.

We process orders from 08h00 – 13h00 on weekdays. So, if you order before 13h00, we will send your package off with our couriers on the same day – meaning you should receive your order within 3 working days. Local couriers take 1 – 3 days to deliver but outlying and regional areas such as Kakemas or Hermanus for example, your delivery might take a few days longer. Usually though, not longer than 3 extra working days.

For all international orders

We process orders within 24 hours of order. We usually send the following working day and it takes approximately 3-5 business days worldwide. Sent with DHL Express service.

HOW DO I CHANGE MY SHIPPING ADDRESS?

With DHL shipments, this can be done at any time via the DHL website using your tracking number. If you are making a drastic change, such as country or state, this must be done before we ship the product out.

HOW DO I TRACK MY PACKAGE?

When we ship off your order, we have live shipping with DHL, they send you everything you need to know regarding your package.

www.dhl.com

HOW MUCH DOES SHIPPING COST?

South Africa Courier

Shipping in South Africa is free.* When you spend more than R650, for any orders under this amount there is a flat fee of R100. This is a door to door service with one of our courier partners, usually FedEx or DHL Express.

**With Clearance and Black Friday Sales, Sitting Pretty will charge a standard fee of R100 for shipping which will be added to your order. Any returns of items purchased during said sales, are the responsibility of the customer and is not included in the shipping fee. However, returns can be arranged with Sitting Pretty at the standard R100 shipping fee.

International Shipping

International shipping is free on all orders above US$120, for any orders under this amount there will be a flat fee of US$ 20.
This is sent with a DHL Express service and usually takes between 3 and 5 working days from the fulfillment date.

CAN I CHANGE A DELIVERY ADDRESS / THE CONTENTS OF THE DELIVERY?

Once the order has been confirmed, it is unfortunately no longer possible to make any changes.

This is because, to guarantee you the shortest delivery times, we prepare and dispatch your order within hours of you confirming your basket.

However, it is possible to amend your default address for your future orders within the ‘my details’ section in your customer area.

HOW LONG ARE YOUR DELIVERY TIMES?

South Africa

We will deliver within 2 to 7 days after receiving payment depending on your location. A day refers to a working day and would exclude Saturday/Sunday and public holidays.

The following delivery times are given as indication and depend on the day and time of your order, as well as our carrier partner.

For each order placed before 12pm, Monday to Friday, your order will be shipped the same day. If you order after 4pm, your order is shipped the next working day.

 

Internationally

Delivery is usually expected between 7 to 21 working days. Orders will include a tracking number which will be emailed to you on the day of postage. If you wish to track an item it can take up to 4 working days.

Customs and import duties are calculated by the receiving country and are therefor the buyers responsibility.

Please note that during special operations or sales, a 72H delay for order treatment need to be added to shipping for all orders.

Should you have any queries regarding your delivery, please contact our customer care service: +27 21 447 1567 or customercare@sittingpretty.co.za.

Our customer service is available from 8.00 am to4.00 pm, Monday to Friday (except public holidays).

 

DO YOU OFFER AN EASY RETURNS POLICY?

We do accept product returns

For all South-African orders

COUNTING FROM THE DATE YOUR ORDER WAS DELIVERED TO YOU, YOU HAVE 14 (FOURTEEN) WORKING DAYS IN WHICH TO RETURN THE PRODUCTS ORDERED.

RETURNS CAN ONLY BE MADE BY ADHERING STRICTLY TO THE PROCEDURE BELOW.

YOU MUST COMPLETE FULLY THE RETURN FORM THAT YOU WILL FIND ON OUR WEBSITE HERE.

ONCE ARRANGED, WE WILL PROVIDE YOU WITH THE WAYBILL DETAILS THE COURIER WILL GIVE YOU. ALL DETAILS MUST BE ENTERED EXACTLY AS INDICATED AND IF ANY HAS BEEN ENTERED WRONG YOU WILL BE HELD LIABLE FOR THE COURIER FEES.

PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, WITH THEIR LABELS INTACT AND ANY ACCESSORIES INCLUDED, IN PERFECT CONDITION FOR RE-SALE. THEY MUST NOT THEREFORE HAVE BEEN WORN, WASHED OR DAMAGED.

IF THE ABOVE CONDITIONS ARE MET, ONCE THE RETURN HAS BEEN APPROVED, THE TOTAL AMOUNT OF THE ITEMS RETURNED, INCLUDING VAT, WILL BE REFUNDED OR, IF YOU WISH SO, AN EXCHANGE PRODUCT WILL BE SENT TO YOU, DEPENDING ON AVAILABILITY.

AN EXCHANGE CAN ONLY BE CONSIDERED IF IT IS AN IDENTICAL ITEM IN A DIFFERENT SIZE, AN IDENTICAL ITEM WITHOUT ANY EVENTUAL DEFECTS OR AN ITEM AT THE EXACT SAME RETAIL PRICE.

EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY. IF THE ITEM IS IN STOCK, IT WILL BE SENT TO YOU FREE OF CHARGE WITHIN A MAXIMUM OF 15 DAYS.

IN CASE OF A REFUND, YOU WILL RECEIVE A CONFIRMATION EMAIL INDICATING THAT THE REFUND WILL BE PAID ON YOUR BANK ACCOUNT WITHIN A MAXIMUM OF 30 DAYS. YOU WILL BE REFUNDED USING THE EXACT SAME BANK ACCOUNT DETAILS PROVIDED USED FOR YOUR PAYMENT. CASH REFUNDS ARE NOT POSSIBLE.

SITTING PRETTY RESERVES THE RIGHT TO REJECT RETURNS SENT OR COMMUNICATED BEYOND THE RETURN PERIOD LIMIT, OR ITEMS, WHICH AREN’T IN THE SAME CONDITION IN WHICH THEY WERE RECEIVED.

FOR ALL INTERNATIONAL ORDERS

-The returned product must be in the original condition as sent.
-The returned product must come with the original packaging.
-You are responsible for getting the product back to us.
-Once we get the product back, we will refund you in full less any shipping costs/duties we have had to pay.

HOW DO I RETURN AN ITEM?

Counting from the date your order was delivered to you, you have 14 (fourteen) working days in which to return the products ordered.

Returns can only be made by adhering strictly to the procedure below.

    • You must complete fully the Return Form that you will find on our website here.

 

    • Once arranged, we will provide you with the waybill details the courier will give you. All details must be entered exactly as indicated and if any has been entered wrong you will be held liable for the courier fees.
    • Products must be returned in their original packaging, with their labels intact and any accessories included, in perfect condition for re-sale. They must not therefore have been worn, washed or damaged.
    • If the above conditions are met, once the return has been approved, the total amount of the items returned, including VAT, will be refunded or, if you wish so, an exchange product will be sent to you, depending on availability.
    • An exchange can only be considered if it is an identical item in a different size, an identical item without any eventual defects or an item at the exact same retail price.
    • Exchanges are subject to stock availability. If the item is in stock, it will be sent to you free of charge within a maximum of 15 days.
    • In case of a refund, you will receive a confirmation email indicating that the refund will be paid on your bank account within a maximum of 30 days. You will be refunded using the exact same bank account details provided used for your payment. Cash refunds are not possible.

 

  • Sitting Pretty reserves the right to reject returns sent or communicated beyond the return period limit, or items, which aren’t in the same condition in which they were received.

HOW LONG DO I HAVE TO RETURN AN ITEM?

Counting from the date your order was delivered to you, you have 14 (fourteen) working days in which to return the products ordered.

HOW WILL I RECEIVE MY REFUND?

Once the return has been approved, the total amount of the items returned, including VAT, will be refunded.

If you wish to only return some of the items you bought or if you paid via Snapscan, we will request your banking details via email. If you wish to be refunded in full, you will be refunded using the exact same bank account details you provided to Payfast, Paygate and Paypal for your payment. Cash refunds are not possible.

Sitting Pretty reserves the right to reject returns sent or communicated beyond the return period limit, or items, which aren’t in the same condition in which they were received.

DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?

Returns are free and subject to our return policy.

MY ITEM HAS A FAULT

Sitting Pretty pays particular attention to the quality of its products. However, should you find any fault despite all the quality checks carried out, please inform us of this problem so that we can send you a replacement or a refund. Please follow the returns procedure and state the reason for returning. If we accept the fault, you have the choice of exchanging your item (subject to availability) or taking a refund.

PROTECTION OF PERSONAL DATA?

We collect a certain amount of information that is required for processing orders. All these details are treated with the utmost confidentiality and will never be disclosed to any third parties.

You can always modify your personal data by connecting to your account page on our website using your email address and password.

HOW DO I USE THE GIFT CARD ON MY PURCHASE?

Once we’ve received the payment for the Gift Card you purchased, an email will be sent to you with the gift card voucher number.

Simply enter the code emailed to you during Checkout into the block provided and select ‘Apply Coupon’.

HOW LONG IS THE GIFT CARD VALID?

Our Gift Cards don’t have an expiry date.

HOW DO I BUY A GIFT CARD?

Simply select any of the given amounts for your Gift Card and add to your cart just like you would do with any other product.

Check Out and make the payment.

Once we’ve received the payment for the Gift Card you purchased, an email will be sent to you with the gift card voucher number.

BUY A GIFT CARD NOW