Free Local shipping on orders over R1000 |
Free International shipping on orders over $120

Shipping and Returns

DELIVERY

DELIVERY FEES

Shipping in South-Africa is free when you spend more than R1000, for any orders under this amount there is a flat fee of R100. This is a door to door service with FedEx.

If your order is placed within South-Africa, and you require it to be shipped internationally, there will be an additional fee of R650.

 

PLACE OF DELIVERY
Please note we do not ship to P.O Boxes. Our couriers will need a signature to deliver. This is a door to door service.

 
DELIVERY TIME AND DELAYS

For all South-African orders

We will deliver within 2 to 7 working days after receiving payment depending on your location. For outlying and regional areas such as Kakemas or Hermanus for example, your delivery might take a few days longer. Usually not longer than 3 extra working days. We process orders from 08h00 – 13h00 on weekdays.

DELIVERY COMPLETED
A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier.
It is your responsibility, as a buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged. Such complaints and claims must be brought to the attention of sitting pretty by emailing our customer care service at customercare@sittingpretty.co.za or call us on 060 648 6703 (Monday to Friday, 08:00 to 17:00).

 
LOST PARCELS
We cannot provide a tracking number for your parcel, if you need to know the status of your parcel call us on 060 648 6703 or send an email to customercare@sittingpretty.co.za.
If the parcel is found, it will be sent to the specified delivery address by the usual procedure, as set out in the delivery clause.
If a parcel is declared lost, sitting pretty will notify the buyer and reimburse the buyer for the lost parcel (to the amount of the product purchase price and any relevant delivery fee).

 

RETURNS AND EXCHANGES 

DEFECTIVE ITEMS, RETURNS AND REIMBURSEMENT
If you are dissatisfied with your purchase due to a defect, incorrect size or fit or other reason, you may return it to sitting pretty within 14 days of delivery, free of charge, and either receive a refund, or have the product replaced, depending on the situation. Returns can only be made by adhering strictly to the procedure below.

YOU MUST COMPLETE THE RETURN FORM IN FULL. CLICK HERE.

  • Once collection is arranged, the courier will give you a waybill. We will provide you with waybill details which must be entered exactly as indicated, if any information is entered incorrectly you will be held liable for the courier fees.
  • Products must be returned in their original packaging, with their labels intact and any accessories included, in perfect condition for re-sale. They must therefore be unworn, unwashed and undamaged.
  • If the above conditions are met, once the return has been approved, the total amount of the items returned, including vat, will be refunded or exchanged depending on your preference and on product availability.
  • Exchanges are subject to stock availability. If the item is in stock, it will be sent to you free of charge within a maximum of 14 days.
  • In case of a refund, you will receive a confirmation email indicating that the refund will be paid on your bank account within a maximum of 30 days. You will be refunded using the exact same bank account details provided used for your payment. Cash refunds are not possible.
  • Strictly no returns on clearance items sold on Black Friday.
  • Sitting pretty reserves the right to reject returns sent or communicated beyond the return period limit, or items, which are not in the same condition in which they were received.

 

 

For international orders

International shipping is free on all orders above us$120, for any orders under this amount there will be a flat fee of US$ 20.
This is sent with DHL express service and usually takes between 3 and 8 working days from the fulfillment date.

Duties and taxes

The price does not include duties and taxes for international orders.

PLACE OF DELIVERY
Please note we do not ship to P.O Boxes. Our couriers will need a signature to deliver.
We ship internationally*, as long as a valid delivery address and postal code are given.

*Countries we ship to

  • Africa: South-Africa, Nigeria, Kenya, Namibia, Botswana, Zambia
  • Europe: France, Germany, Sweden, Finland, Norway, Spain, Portugal, Italy, Greece, Turkey, Croatia, Hungary, Austria, Czech Republic, Poland
  • United Kingdom
  • South America: Argentina, Brazil
  • Australia
  • New Zealand

 

DELIVERY TIME AND DELAYS

We process orders within 24 hours of order. We usually send the following working day and it takes approximately 3-8 business days worldwide. Sent with dhl express service.

DELIVERY COMPLETED
A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier.
It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged. Such complaints and claims must be brought to the attention of sitting pretty by emailing our customer care service at customercare@sittingpretty.co.za or call us on 060 648 6703. (Monday to Friday, 08:00 to 17:00).

Lost parcels
DHL will send you an email with a tracking number and your order can be tracked on their website. If you require assistance please send an email to customercare@sittingpretty.co.za.
If the parcel is found, it will be sent to the specified delivery address by the usual procedure, as set out in the delivery clause.
If a parcel is declared lost, sitting pretty will notify the buyer and reimburse the buyer for the lost parcel (to the amount of the product purchase price and any relevant delivery fee).

International Returns

  • The returned product must be in the original condition as sent.
  • The returned product must come with original packaging.
  • The customer is responsible for getting the product back to us.
    Once recieved, we will refund you in full less any shipping costs/duties we have incurred.
  • No exchanges on international orders