Shipping in South Africa is free When you spend more than R650, for any orders under this amount there is a flat fee of R100. This is a door to door service with one of our courier partners, usually FedEx or DHL Express.
International shipping is free on all orders above US$120, for any orders under this amount there will be a flat fee of US$ 20.
This is sent with a DHL Express service and usually takes between 3 and 5 working days from the fulfillment date.
DUTIES AND TAXES
The price includes duties and taxes for international orders.
PLACE OF DELIVERY
Please note we do not ship to P.O Boxes. Our couriers will need a signature to deliver.
We ship worldwide, meaning we will deliver ANYWHERE on the planet, as long as a valid delivery address and postal code are given.
Local orders will also be delivered to your door or any address that we are given.
DELIVERY TIME AND DELAYS
For all South-African orders
WE WILL DELIVER WITHIN 2 TO 7 DAYS AFTER RECEIVING PAYMENT DEPENDING ON YOUR LOCATION. For outlying and regional areas such as Kakemas or Hermanus for example, your delivery might take a few days longer. Usually not longer than 3 extra working days.
– We process orders from 08h00 – 13h00 on weekdays. So, if you order before 13h00, we will send your package off with our couriers on the same day – meaning you should receive your order within 3 working days. Local couriers take 1 – 3 days to deliver but outlying and regional areas such as Kakemas or Hermanus for example, your delivery might take a few days longer. Usually though, not longer than 3 extra working days.
For all International orders
We process orders within 24 hours of order. We usually send the following working day and it takes approximately 3-5 business days worldwide. Sent with DHL Express service.
A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.
It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged. Such complaints and claims must be brought to the attention of Sitting Pretty by calling our Customer Care Service at 0 021 447 1567 (Monday to Friday, 08:00 to 17:00).
If the tracking system (provided to you by email following the shipment of your parcel or situated on our website under “My Account > Order History”) provides any indication where the parcel is, you need to call the Customer Care Service at 021 447 1567 or send an email to email@example.com.
If the parcel is found, it will be sent to the specified delivery address by the usual procedure, as set out in the delivery clause.
In case the parcel is declared lost, Sitting Pretty will notify the buyer and reimburse the buyer for the lost parcel (to the amount of the product purchase price and any relevant delivery fee).
RETURNS AND EXCHANGES
DEFECTIVE ITEMS, RETURNS AND REIMBURSEMENT
If you are dissatisfied with your purchase due to a defect, incorrect size or fit or other reason, you may return it to Sitting Pretty within 14 days of delivery, free of charge, and either receive a refund, or have the product replaced, depending on the situation. RETURNS CAN ONLY BE MADE BY ADHERING STRICTLY TO THE PROCEDURE BELOW.
- YOU MUST COMPLETE THE RETURN FORM IN FULL. CLICK HERE.
- ONCE ARRANGED, WE WILL PROVIDE YOU WITH THE WAYBILL DETAILS THE COURIER WILL GIVE YOU. ALL DETAILS MUST BE ENTERED EXACTLY AS INDICATED AND IF ANY HAS BEEN ENTERED WRONG YOU WILL BE HELD LIABLE FOR THE COURIER FEES.
- PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, WITH THEIR LABELS INTACT AND ANY ACCESSORIES INCLUDED, IN PERFECT CONDITION FOR RE-SALE. THEY MUST NOT THEREFORE HAVE BEEN WORN, WASHED OR DAMAGED.
- IF THE ABOVE CONDITIONS ARE MET, ONCE THE RETURN HAS BEEN APPROVED, THE TOTAL AMOUNT OF THE ITEMS RETURNED, INCLUDING VAT, WILL BE REFUNDED OR, IF YOU WISH SO, AN EXCHANGE PRODUCT WILL BE SENT TO YOU, DEPENDING ON AVAILABILITY.
- AN EXCHANGE CAN ONLY BE CONSIDERED IF IT IS AN IDENTICAL ITEM IN A DIFFERENT SIZE, AN IDENTICAL ITEM WITHOUT ANY EVENTUAL DEFECTS OR AN ITEM AT THE EXACT SAME RETAIL PRICE.
- EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY. IF THE ITEM IS IN STOCK, IT WILL BE SENT TO YOU FREE OF CHARGE WITHIN A MAXIMUM OF 15 DAYS.
- IN CASE OF A REFUND, YOU WILL RECEIVE A CONFIRMATION EMAIL INDICATING THAT THE REFUND WILL BE PAID ON YOUR BANK ACCOUNT WITHIN A MAXIMUM OF 30 DAYS. YOU WILL BE REFUNDED USING THE EXACT SAME BANK ACCOUNT DETAILS PROVIDED USED FOR YOUR PAYMENT. CASH REFUNDS ARE NOT POSSIBLE.
- SITTING PRETTY RESERVES THE RIGHT TO REJECT RETURNS SENT OR COMMUNICATED BEYOND THE RETURN PERIOD LIMIT, OR ITEMS, WHICH AREN’T IN THE SAME CONDITION IN WHICH THEY WERE RECEIVED.
- The returned product must be in the original condition as sent.
- The returned product must come with original packaging.
- You are responsible for getting the product back to us.
Once we get the product back, we will refund you in full less any shipping costs/duties we have had to pay.