Delivery and Returns

DELIVERY

DELIVERY FEES

Local Delivery

Sitting Pretty delivers door to door free of charge* within South Africa for any orders above R500.00 and charges a R90 delivery fee for any orders below R500.00. Irrespective of the delivery location, Sitting Pretty aims to deliver within 7 working days. Door to door deliveries are sent to a street address. No PO Box deliveries are done.  Please see below for more details or refer to our FAQ’s.

*For Clearance Sales, Sitting Pretty will charge a standard fee of R90 for shipping which will be added to your order.

International Postage

PARCEL CHARGING ZONE AIRMAIL  
ZONE COVERAGERATE PER PARCELPLUS RATE PER 100GINSURANCE
ZONE ABotswana, Comoros, Kenya, Namibia, Seychelles, Swaziland, Ascension and St
Helena.
R150R10R50
ZONE BAngola, Lesotho, Madagascar, Mozambique, Reunion, Rwanda, Uganda, Zambia, ZimbabweR200R10R50
ZONE CNorthern Africa and Middle East. Major destinations in this zone include Isreal, Nigeria and GhanaR200R20R50
ZONE DEurope, Russian Federation and former USSR states. Major destinations includes Austria, Germany, Great Britain, France, Italy, Netherlands and Switzerland.R210R20R50
ZONE EAmericas and the Caribbean (except
Canada). Major destinations in this zone include the United States of America.
R150R30R50
ZONE FAsia Pacific and Canada. Major destinations
in this zone include Australia, Canada, China, Japan and New Zealand.
R150R30R50

PLEASE NOTE THAT THESE CHARGES EXCLUDE DUTIES AND VAT/GST AT DESTINATION SHOULD THEY BE APPLICABLE AND IS THE RESPONSIBILITY OF THE RECIPIENT!

All parcels are posted via registered mail and a tracking number will be emailed to you once your order has been confirmed.

PLACE OF DELIVERY
Sitting Pretty delivers within business hours in the Republic of South Africa. As a buyer, you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with delivery. Your parcel will be delivered to the address you specify in the checkout process.
In the case of door to door delivery, if nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery use the mobile phone number you provided in your order and/or leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery.
The courier will try once more, and if at that time there is still no one to sign for the parcel, it will be your responsibility to call Sitting Pretty Customer Care Service (084 908 1178) or send an email to customercare@sittingpretty.co.za to arrange delivery.
If you don’t contact the Sitting Pretty Customer Care Service within 3 working days of the courier attempting the second delivery, the courier will return the parcel to Sitting Pretty, and we will contact you via email to discuss potential redelivery at your own cost.
If this attempt does not succeed within a reasonable amount of time, Sitting Pretty will simply reimburse you your item but will charge you for the delivery fee.
 
DELIVERY TIME AND DELAYS
Unless we inform you otherwise, before you place your order and before the final confirmation, the estimated maximum delivery time for an order in South Africa is 7 working days. Deliveries are made to street addresses only, therefore no deliveries to PO Box addresses.
All Sitting Pretty deliveries take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.
 
DELIVERY COMPLETED
A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.
It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged. Such complaints and claims must be brought to the attention of Sitting Pretty by calling our Customer Care Service at 084 908 1178 (Monday to Friday, 08:00 to 17:00).
 
LOST PARCELS
If the tracking system (provided to you by email following the shipment of your parcel or situated on our website under “My Account > Order History”) provides any indication where the parcel is, you need to call the Customer Care Service at 084 908 1178 or send an email to customercare@sittingpretty.co.za.
If the parcel is found, it will be sent to the specified delivery address by the usual procedure, as set out in the delivery clause.
In case the parcel is declared lost, Sitting Pretty will notify the buyer and reimburse the buyer for the lost parcel (to the amount of the product purchase price and any relevant delivery fee).

RETURNS AND EXCHANGES 

DEFECTIVE ITEMS, RETURNS AND REIMBURSEMENT
If you are dissatisfied with your purchase due to a defect, incorrect size or fit or other reason, you may return it to Sitting Pretty within 14 days of delivery, free of charge, and either receive a refund, or have the product replaced, depending on the situation. RETURNS CAN ONLY BE MADE BY ADHERING STRICTLY TO THE PROCEDURE BELOW.

  • YOU MUST COMPLETE FULLY THE RETURN FORM THAT YOU WILL FIND ON OUR WEBSITE HERE.
  • PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, WITH THEIR LABELS INTACT AND ANY ACCESSORIES INCLUDED, IN PERFECT CONDITION FOR RE-SALE. THEY MUST NOT THEREFORE HAVE BEEN WORN, WASHED OR DAMAGED.
  • IF THE ABOVE CONDITIONS ARE MET, ONCE THE RETURN HAS BEEN APPROVED, THE TOTAL AMOUNT OF THE ITEMS RETURNED, INCLUDING VAT, WILL BE REFUNDED OR, IF YOU WISH SO, AN EXCHANGE PRODUCT WILL BE SENT TO YOU, DEPENDING ON AVAILABILITY.
  • AN EXCHANGE CAN ONLY BE CONSIDERED IF IT IS AN IDENTICAL ITEM IN A DIFFERENT SIZE, AN IDENTICAL ITEM WITHOUT ANY EVENTUAL DEFECTS OR AN ITEM AT THE EXACT SAME RETAIL PRICE.
  • EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY. IF THE ITEM IS IN STOCK, IT WILL BE SENT TO YOU FREE OF CHARGE WITHIN A MAXIMUM OF 15 DAYS.
  • IN CASE OF A REFUND, YOU WILL RECEIVE A CONFIRMATION EMAIL INDICATING THAT THE REFUND WILL BE PAID ON YOUR BANK ACCOUNT WITHIN A MAXIMUM OF 30 DAYS. YOU WILL BE REFUNDED USING THE EXACT SAME BANK ACCOUNT DETAILS PROVIDED USED FOR YOUR PAYMENT. CASH REFUNDS ARE NOT POSSIBLE.
  • SITTING PRETTY RESERVES THE RIGHT TO REJECT RETURNS SENT OR COMMUNICATED BEYOND THE RETURN PERIOD LIMIT, OR ITEMS, WHICH AREN’T IN THE SAME CONDITION IN WHICH THEY WERE RECEIVED.

All necessary details will be provided to you via email on how to fill in the waybill the courier provides. If any of the details have been entered incorrectly by the buyer, you will be held liable for the courier fee.